I have emailed/called/texted the company numerous times with no reaction. I have asked for a refund and nobody has answered me - Slabway Massage Chair Review. I would recommend not to squander your hard earned cash on this company. I will be calling the Chief law officer to submit a problem relating to PIECE. Purchaser Be Careful!!!!!! Hey There Michael, We sincerely are sorry for the clear disappointment and inconvenience you have experienced concerning your recent order with Slabway.
Examining your order history, I do see your order was developed December fourth which there was a label developed on December 7. Your bundle was labeled and ready for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to meet the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the current scenarios affecting our carriers nationwide. In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Massage Chair Special Discount).
We acknowledge that we failed to miss out on the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you've been pleased with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installation fee was told it will delivered in 3 days. Hired 3 days said it shipped 4 days back after a week they do not address the phone and inform you to talk with their site which never ever answer you back. They will keep you waiting sent out a number of e-mail with the same response will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets created to come to them. This business is a fraud and I'm going to do my finest in finding an attorney to invest adequate money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI purchased three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we removed from the box set it up plugged it in the chair entered into a complete recline mode and has not came out of it given that I've attempted to contact Slabway numerous times by means of e-mail phone calls and have yet had the ability to speak with a live person I constantly get emails back from them specifying that they will have an assistance member contact me within 72 hours within 12 hours I get an email back from them letting them understand due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours prior to a representative contacts me again I get another email mentioning that they're closing the RMA support ticket I have actually been trying to follow this business anywhere I can to leave Unfavorable feedback on this business due to the piss poor action that I obtain from their assistance teams I think anybody wanting to purchase any of their items ought to extremely look at all their feedback's I have no concept the actual count of how numerous bulls ** t positive feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Full Body Massage Chair.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you check the fuse situated on the back of your chair (Slabway Full Body Massage Chair). We have gotten no more interaction from you informing us if that fixed your problem. In relation to your experience with our consumer service group, we comprehend that our service has taken a hit this vacation season.
We are doing all that we can with the resources available to us to provide a good experience to each and every customer. We acknowledge that we failed to miss out on the mark in this instance. For that we ask forgiveness - Slabway Shiatsu Massage Chair Reviews. We await your reaction. Thank YouI purchased a foot massager. Site said 2-4 day shipment time.
I called number noted and it is a recording that simply keeps repeating. States to get on chat on the web website. I called chat, said "presently responding in under 15 minutes". I have been on chat for 44 mins at this moment and no contact. Ro-bot states "typical wait time 5-15 minutes.
I believe this location is a scam and i am going to get in touch with charge card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND purchasing anything from this improperly run clothing (if they are a real outfit). BUYER BE CAREFUL!!!!!! Hey There Ian, We all the best regret any aggravation or inconvenience you have experienced. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have been unable to meet the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the current scenarios affecting our providers nationwide. In relation to your experience with our client service group, we understand that our service has taken a hit this holiday (Slabway One Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We acknowledge that we failed to fizzle in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and find great use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Reviews. Placed an order on 12/4/20 and the order was canceled mid delivery with no further explanation!? I have actually called numerous times, sent e-mails utilized the chat widget they recommended and likewise connected to them via all social networks platforms and no action no reply just no description.
I would like a full refund for the foot massager and 1 year service warranty I acquired. Tonya L ****** Hi There Tonya, We all the best are sorry for the clear disappointment and hassle you have actually experienced concerning your current order with Slabway (Slabway Massage Chair $1499.98). This is not our intent and not the experience we want for our consumer.
This was because of a mistake in communication with the pickup at our satisfaction facility. Your bundle was identified and prepared for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to satisfy the demand (Slabway Massage Chair). As such, we have also been unable to ensure our shipping timespan with the very same certainty we previously were able to.
In relation to your experience with our customer support team, we comprehend that our service has taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our team's work. We are doing all that we can with the resources available to us to offer a great experience to each and every consumer (Slabway Massage Chair Reviews).
For that we apologize. Our records show that you have actually gotten the complete refunds as asked for. We expect the opportunity to restore your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I discovered the product they were selling could be bought for $67. 99 and $87. 99 on Amazon with complimentary shipping. I immediately attempted to cancel my order. I sent out an e-mail I called on the phone, for which there was no reaction. It was now roughly 12:20. I finally received a response by Monday morning telling me the order had shipped.
However, it was not deliverable due to the fact that they had an inaccurate house number. I contacted UPS and asked to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They must not have actually charged me for shipping. However, I will make it known that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be benefited from if you do not. I got my foot massager and it worked once then stopped. Now nobody selects up the phone and will not answer their own chat bot. It's outrageous. I want my refund. Hey there Francis, We regret any frustration you have actually experienced concerning the functionality of your Slabway Shiatsu Foot Massager as well as the frustration experienced with our client support since late. Their refund policy for their incompetence is outrageous. Do not do company with these people. Go through ******. I ordered a foot massager Nov 26, used it once and it caused me sever pain. I called, talked on their site still no return slip on 12/4/2020. I want I would have read their evaluations prior to buying from this company.
I will keep your company on blast for this - Slabway One Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not match your requirements. Our records reveal that your order was approved for a refund which you picked the option to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund quantity.
At this time, if you want to continue with the return process you've started, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Organization Profiles might not be recreated for sales or promotional purposes. BBB Organization Profiles are provided solely to help you in exercising your own best judgment.
However, BBB does not confirm the accuracy of info provided by 3rd parties, and does not guarantee the accuracy of any details in Organization Profiles - Slabway Shiatsu Massage Chair Reviews. When thinking about problem details, please consider the company's size and volume of deals, and understand that the nature of grievances and a firm's reactions to them are typically more essential than the number of problems.
BBB Business Profiles go through change at any time. If you pick to do company with this company, please let the business understand that you contacted BBB for a BBB Service Profile. As a matter of policy, BBB does not endorse any item, service or company - Slabway Massage Chair Reviews.
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Massage Chairs are complicated machines with great deals of moving parts and advanced computer system parts, so things can go wrong. But it's not much different from a cars and truck, it depends upon how you use it and how you look after it that will determine the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can happen during delivery.