I have actually emailed/called/texted the business several times without any reaction. I have actually asked for a refund and nobody has answered me - Slabway Massage Chair. I would recommend not to lose your tough made cash on this company. I will be getting in touch with the Chief law officer to submit a grievance relating to PIECE. Buyer Beware!!!!!! Hey Michael, We regards are sorry for the clear disappointment and hassle you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was produced December fourth and that there was a label created on December 7. Your bundle was identified and prepared for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to meet the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the present circumstances impacting our carriers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Reviews Of Slabway Massage Chair).
We acknowledge that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was delivered on December 22nd. We hope that you have actually been pleased with your purchase and find excellent use of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment cost was informed it will shipped in 3 days. Called in 3 days stated it shipped 4 days earlier after a week they do not address the phone and tell you to talk with their site which never answer you back. They will keep you waiting sent several e-mail with the very same reaction will get back with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets developed to come to them. This company is a rip-off and I'm going to do my best in finding a legal representative to invest sufficient cash to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI acquired three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up coming from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we removed from package set it up plugged it in the chair went into a complete recline mode and has not came out of it given that I have actually tried to call Slabway various times by means of e-mail telephone call and have actually yet had the ability to talk with a live individual I continually get emails back from them specifying that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and then they again inform me that it's going to be 72 hours before a representative contacts me once again I get another email mentioning that they're closing the RMA assistance ticket I've been trying to follow this business anywhere I can to leave Unfavorable feedback on this business due to the piss bad response that I obtain from their assistance teams I think anyone aiming to acquire any of their products must highly look at all their feedback's I have no idea the real count of how many bulls ** t positive feedback's they're posting but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair Reviews.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com advising that you check the fuse situated on the back of your chair (Slabway Massage Chair Pic). We have actually received no further interaction from you informing us if that solved your concern. In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources readily available to us to offer a great experience to each and every customer. We recognize that we failed to fizzle in this circumstances. For that we apologize - Slabway Shiatsu Massage Chair Reviews. We await your action. Thank YouI purchased a foot massager. Website stated 2-4 day shipment time.
I called number noted and it is a recording that just keeps duplicating. States to get on chat on the internet website. I contacted chat, said "presently responding in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot says "typical wait time 5-15 mins.
I think this location is a rip-off and i am going to call credit card to stop payment. Slabway Shiatsu Massage Chair. I DO NOT RECOMMEND buying anything from this badly run attire (if they are a real clothing). PURCHASER BE CAREFUL!!!!!! Hello There Ian, We truly regret any disappointment or hassle you have experienced. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have been not able to satisfy the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the current scenarios affecting our providers nationwide. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday (Slabway Shiatsu Massage Chair Reviews). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We acknowledge that we failed to fizzle in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and find great use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Review. Placed an order on 12/4/20 and the order was canceled mid shipment without any further description!? I have actually called multiple times, sent out emails utilized the chat widget they recommended and also reached out to them by means of all social networks platforms and no response no reply simply no description.
I would like a full refund for the foot massager and 1 year service warranty I acquired. Tonya L ****** Hi There Tonya, We genuinely regret the clear aggravation and trouble you have actually experienced regarding your recent order with Slabway (Slabway Massage Chair). This is not our intention and not the experience we desire for our client.
This was because of an error in communication with the pickup at our fulfillment facility. Your bundle was labeled and all set for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been not able to meet the need (Slabway Massage Chair Special Discount). As such, we have actually likewise been unable to ensure our shipping time frames with the very same certainty we formerly had the ability to.
In relation to your experience with our customer care team, we comprehend that our service has taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources offered to us to supply a great experience to each and every consumer (Slabway Massage Chair).
For that we apologize. Our records show that you have received the complete refunds as requested. We hope for the chance to regain your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I discovered the product they were offering might be bought for $67. 99 and $87. 99 on Amazon with free shipping. I immediately attempted to cancel my order. I sent out an e-mail I called on the phone, for which there was no reaction. It was now approximately 12:20. I finally received a response by Monday morning informing me the order had delivered.
However, it was not deliverable since they had an inaccurate apartment number. I contacted UPS and inquired to return to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. However, I will make it understood that they are charging double or more of the expense of their products.
It is your responsibility to do so. You will be made the most of if you do not. I got my foot massager and it worked once then stopped. Now no one selects up the phone and won't answer their own chat bot. It's outrageous. I want my cash back. Hi there Francis, We are sorry for any aggravation you have experienced regarding the functionality of your Slabway Shiatsu Foot Massager in addition to the aggravation experienced with our customer support since late. Their refund policy for their incompetence is outrageous. Do refrain from doing company with these people. Go through ******. I ordered a foot massager Nov 26, utilized it when and it caused me sever pain. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their evaluations before buying from this company.
I will keep your company on blast for this - Slabway Massage Chair Amazon. The power of social media. We are sorry to hear your Slabway purchase did not match your needs. Our records show that your order was approved for a refund which you selected the option to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you wish to continue with the return procedure you've started, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Business Profiles may not be reproduced for sales or advertising purposes. BBB Service Profiles are offered entirely to help you in exercising your own best judgment.
However, BBB does not confirm the precision of information supplied by 3rd parties, and does not guarantee the precision of any info in Company Profiles - Slabway Massage Chair $1499.98. When thinking about complaint information, please take into consideration the business's size and volume of deals, and understand that the nature of grievances and a firm's actions to them are typically more crucial than the number of grievances.
BBB Business Profiles are subject to change at any time. If you pick to do organization with this organization, please let business understand that you called BBB for a BBB Business Profile. As a matter of policy, BBB does not back any item, service or service - Slabway Massage Chair Reviews.
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Massage Chairs are intricate machines with lots of moving parts and advanced computer system parts, so things can fail. But it's not much various from a car, it depends on how you use it and how you take care of it that will determine the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can happen throughout delivery.