I have actually emailed/called/texted the company a number of times without any response. I have actually asked for a refund and no one has actually answered me - Slabway Shiatsu Massage Chair Reviews. I would suggest not to squander your tough generated income on this business. I will be calling the Chief law officer to submit a problem relating to PIECE. Buyer Beware!!!!!! Hello Michael, We genuinely regret the clear aggravation and inconvenience you have actually experienced concerning your recent order with Slabway.
Examining your order history, I do see your order was created December 4th and that there was a label produced on December 7. Your package was identified and ready for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been unable to satisfy the demand.
We comprehend this is not the experience you were buying into, and we do value your understanding of the present circumstances impacting our carriers nationwide. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair Review).
We recognize that we failed to fizzle in this instance. For that we say sorry. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and find great usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment charge was informed it will delivered in 3 days. Contacted 3 days said it shipped 4 days ago after a week they do not answer the phone and tell you to talk with their website which never answer you back. They will keep you waiting sent out a number of e-mail with the very same action will get back with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This company is a fraud and I'm going to do my best in finding a lawyer to invest adequate money to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive coming from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we removed from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it considering that I've tried to get in touch with Slabway numerous times via e-mail phone calls and have actually yet been able to talk to a live individual I continually get emails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and then they again inform me that it's going to be 72 hours before a representative contacts me once again I get another e-mail mentioning that they're closing the RMA assistance ticket I've been attempting to follow this business anywhere I can to leave Negative feedback on this business due to the piss poor reaction that I receive from their support groups I think any person aiming to buy any of their products should highly take a look at all their feedback's I have no idea the actual count of the number of bulls ** t positive feedback's they're publishing however I can't believe that they're getting that manyHi Rodney, We use our sincerest apologies relating to the functionality concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Reviews Of Slabway Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com recommending that you examine the fuse situated on the back of your chair (Slabway Massage Chair Reviews). We have received no more communication from you notifying us if that solved your problem. In relation to your experience with our customer support group, we understand that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources readily available to us to supply a great experience to each and every customer. We recognize that we failed to fizzle in this circumstances. For that we ask forgiveness - Slabway Shiatsu Massage Chair. We await your action. Thank YouI purchased a foot massager. Website said 2-4 day shipment time.
I called number noted and it is a recording that just keeps repeating. States to get on chat on the internet site. I got in touch with chat, stated "currently responding in under 15 minutes". I have been on chat for 44 mins at this moment and no contact. Ro-bot says "regular wait time 5-15 mins.
I believe this place is a scam and i am going to call charge card to stop payment. Slabway Massage Chair Amazon. I DO NOT RECOMMEND purchasing anything from this inadequately run outfit (if they are a real attire). BUYER BEWARE!!!!!! Hey There Ian, We truly regret any frustration or trouble you have actually experienced. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been unable to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the existing circumstances impacting our carriers nationwide. In relation to your experience with our consumer service group, we understand that our service has actually taken a hit this holiday season (Slabway Massage Chair Review). It is our busiest time of the year and this year's occasions have more than tripled our team's workload.
We recognize that we failed to fizzle in this circumstances. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you've been satisfied with your purchase and discover terrific usage of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair Reviews. Put an order on 12/4/20 and the order was canceled mid delivery with no additional explanation!? I have actually called multiple times, sent emails utilized the chat widget they recommended and also connected to them by means of all social media platforms and no response no reply just no explanation.
I would like a complete refund for the foot massager and 1 year warranty I acquired. Tonya L ****** Hello Tonya, We genuinely are sorry for the clear aggravation and hassle you have actually experienced regarding your current order with Slabway (Slabway Massage Chair). This is not our objective and not the experience we desire for our client.
This was because of a mistake in communication with the pickup at our fulfillment center. Your plan was labeled and all set for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to satisfy the need (Slabway Shiatsu Massage Chair Reviews). As such, we have actually likewise been unable to guarantee our shipping amount of time with the very same certainty we previously had the ability to.
In relation to your experience with our customer support team, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's workload. We are doing all that we can with the resources offered to us to offer an excellent experience to each and every customer (Slabway Massage Chair).
For that we ask forgiveness. Our records reveal that you have actually gotten the full refunds as asked for. We wish for the chance to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They specified due to the COVID shipping would be delayed.
I discovered the item they were selling might be acquired for $67. 99 and $87. 99 on Amazon with free shipping. I right away tried to cancel my order. I sent out an e-mail I got in touch with the phone, for which there was no response. It was now approximately 12:20. I lastly got a reaction by Monday early morning informing me the order had actually delivered.
Nevertheless, it was not deliverable due to the fact that they had an incorrect apartment number. I contacted UPS and inquired to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They must not have actually charged me for shipping. However, I will make it known that they are charging double or more of the cost of their products.
It is your duty to do so. You will be taken benefit of if you do not. I received my foot massager and it worked as soon as then stopped. Now nobody picks up the phone and will not answer their own chat bot. It's ludicrous. I want my refund. Hi Francis, We regret any aggravation you have actually experienced concerning the functionality of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our customer assistance since late. Their refund policy for their incompetence is ridiculous. Do not do organization with these people. Go through ******. I purchased a foot massager Nov 26, used it when and it triggered me sever discomfort. I called, chatted on their site still no return slip on 12/4/2020. I want I would have read their evaluations before purchasing from this company.
I will keep your business on blast for this - Slabway Shiatsu Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not suit your needs. Our records show that your order was approved for a refund which you picked the choice to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you want to continue with the return procedure you've initiated, we ask that you please reply to the assistance e-mail thread verifying you 'd with to continue. BBB Service Profiles might not be replicated for sales or promotional purposes. BBB Organization Profiles are provided entirely to help you in exercising your own best judgment.
Nevertheless, BBB does not confirm the accuracy of info offered by 3rd parties, and does not guarantee the accuracy of any details in Organization Profiles - Slabway Massage Chair Amazon. When thinking about complaint info, please take into consideration the business's size and volume of transactions, and understand that the nature of complaints and a company's responses to them are frequently more vital than the variety of grievances.
BBB Organization Profiles are subject to alter at any time. If you select to do organization with this organization, please let business know that you contacted BBB for a BBB Company Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Full Body Massage Chair.
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Massage Chairs are complicated machines with lots of moving parts and advanced computer system parts, so things can go wrong. But it's not much different from a car, it depends on how you use it and how you take care of it that will identify how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and bruises that can take place during shipment.