I have actually emailed/called/texted the business several times with no action. I have actually requested a refund and nobody has actually answered me - Slabway One Massage Chair. I would recommend not to waste your hard earned money on this business. I will be calling the Chief law officer to submit a grievance regarding SLAB. Purchaser Beware!!!!!! Hi There Michael, We sincerely regret the clear disappointment and trouble you have actually experienced concerning your current order with Slabway.
Examining your order history, I do see your order was developed December fourth and that there was a label developed on December 7. Your package was identified and prepared for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to meet the need.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing scenarios impacting our providers nationwide. In relation to your experience with our customer support group, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's work (Slabway Massage Chair Special Discount).
We recognize that we failed to miss the mark in this circumstances. For that we apologize. Our records do reveal that your order was delivered on December 22nd. We hope that you have actually been satisfied with your purchase and discover great usage of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment fee was told it will delivered in 3 days. Contacted 3 days said it delivered 4 days ago after a week they do not respond to the phone and inform you to chat with their website which never ever address you back. They will keep you waiting sent out a number of email with the very same action will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets created to come to them. This company is a rip-off and I'm going to do my finest in discovering a legal representative to invest adequate cash to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI acquired 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here coming from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we eliminated from package set it up plugged it in the chair entered into a complete recline mode and has not came out of it considering that I have actually tried to call Slabway many times by means of email telephone call and have actually yet been able to speak to a live person I continually get emails back from them mentioning that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them understand due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and then they again tell me that it's going to be 72 hours before a representative contacts me again I get another email mentioning that they're closing the RMA support ticket I have actually been trying to follow this company anywhere I can to leave Unfavorable feedback on this company due to the piss bad response that I get from their support groups I think any person aiming to buy any of their products ought to extremely look at all their feedback's I have no concept the real count of how many bulls ** t favorable feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the functionality problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Reviews.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you inspect the fuse situated on the back of your chair (Slabway Massage Chair). We have gotten no additional communication from you notifying us if that solved your issue. In relation to your experience with our customer support team, we comprehend that our service has taken a hit this holiday.
We are doing all that we can with the resources offered to us to provide an excellent experience to each and every consumer. We acknowledge that we failed to fizzle in this instance. For that we ask forgiveness - Slabway Shiatsu Massage Chair Reviews. We await your reaction. Thank YouI purchased a foot massager. Website said 2-4 day delivery time.
I called number listed and it is a recording that just keeps duplicating. States to get on chat on the web site. I called chat, stated "currently responding in under 15 minutes". I have been on chat for 44 mins at this moment and no contact. Ro-bot states "typical wait time 5-15 mins.
I think this place is a fraud and i am going to get in touch with credit card to stop payment. Slabway Massage Chair Special Discount. I DO NOT RECOMMEND buying anything from this badly run clothing (if they are a real clothing). BUYER BE CAREFUL!!!!!! Hey Ian, We best regards regret any frustration or trouble you have actually experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do value your understanding of the current circumstances affecting our providers nationwide. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday (Slabway Shiatsu Massage Chair). It is our busiest time of the year and this year's events have more than tripled our group's work.
We acknowledge that we failed to miss out on the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was delivered on December 17th. We hope that you've been satisfied with your purchase and find terrific use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Amazon. Positioned an order on 12/4/20 and the order was canceled mid delivery with no further explanation!? I have actually called numerous times, sent out e-mails used the chat widget they recommended and also connected to them through all social media platforms and no response no reply simply no explanation.
I would like a full refund for the foot massager and 1 year service warranty I bought. Tonya L ****** Hello There Tonya, We seriously are sorry for the clear aggravation and inconvenience you have experienced concerning your recent order with Slabway (Slabway Massage Chair Reviews). This is not our intention and not the experience we want for our client.
This was because of an error in interaction with the pickup at our satisfaction center. Your package was identified and all set for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to satisfy the demand (Slabway Massage Chair). As such, we have actually also been not able to ensure our shipping timespan with the very same certainty we previously were able to.
In relation to your experience with our consumer service team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's work. We are doing all that we can with the resources available to us to offer a great experience to each and every consumer (Slabway One Massage Chair).
For that we ask forgiveness. Our records reveal that you have actually received the full refunds as requested. We wish for the opportunity to restore your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I discovered the item they were offering might be purchased for $67. 99 and $87. 99 on Amazon with complimentary shipping. I immediately attempted to cancel my order. I sent an e-mail I got in touch with the phone, for which there was no action. It was now approximately 12:20. I lastly received a reaction by Monday morning telling me the order had delivered.
However, it was not deliverable because they had an inaccurate house number. I got in touch with UPS and asked to return to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They ought to not have actually charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the cost of their items.
It is your obligation to do so. You will be taken benefit of if you do not. I received my foot massager and it worked as soon as then stopped. Now nobody chooses up the phone and will not answer their own chat bot. It's outrageous. I want my refund. Hello Francis, We regret any aggravation you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager as well as the aggravation experienced with our customer assistance as of late. Their refund policy for their incompetence is ridiculous. Do not do service with these people. Go through ******. I purchased a foot massager Nov 26, utilized it as soon as and it caused me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their evaluations before purchasing from this company.
I will keep your company on blast for this - Reviews Of Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not fit your requirements. Our records reveal that your order was authorized for a refund which you picked the alternative to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you would like to continue with the return process you've started, we ask that you please reply to the assistance email thread confirming you 'd with to continue. BBB Organization Profiles may not be recreated for sales or promotional purposes. BBB Business Profiles are offered entirely to help you in exercising your own best judgment.
However, BBB does not verify the accuracy of info offered by 3rd parties, and does not ensure the precision of any information in Organization Profiles - Slabway Full Body Massage Chair. When thinking about complaint info, please take into account the company's size and volume of deals, and comprehend that the nature of complaints and a company's reactions to them are typically more crucial than the number of problems.
BBB Organization Profiles are subject to alter at any time. If you select to do company with this business, please let the company know that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Shiatsu Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage specialist. Our company believe chair massage is fantastic - Reviews Of Slabway Massage Chair...
Massage Chairs are complicated machines with lots of moving parts and advanced computer system components, so things can go incorrect. But it's not much different from a car, it depends upon how you utilize it and how you look after it that will figure out how long it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and contusions that can take place throughout delivery.